Terms & Conditions of Sale and Shipping
1. General Agreement
By placing an order with National Supply Network, LLC ("Company"), the customer expressly agrees to all terms and conditions herein. These terms apply to all transactions conducted via website, phone, email, or any other sales channel.
2. Minimum Order Requirement
A minimum order of $25.00 (excluding taxes, handling fees, and shipping charges) is required.
3. Handling Fees
Orders with a product subtotal under $150.00 are subject to a handling fee. This fee is not shipping and covers packaging materials, credit card processing, and labor costs.
4. Free Shipping
Free shipping applies only to qualifying items when applicable brand minimums are met. The Company reserves the exclusive right to modify or revoke free shipping eligibility at any time.
5. Export Restrictions
We do not ship outside of the United States or to known freight forwarders.
6. Shipping Methods
Parcel Shipping
Parcel shipments are handled by carriers such as UPS and FedEx. Carriers use dimensional weight pricing calculated as (L × W × H in inches) ÷ 139. The greater of actual or dimensional weight applies.
Example: A lightweight box measuring 24" × 24" × 24" may be billed at ~99 lbs despite low actual weight.
Oversized shipments (typically over 40") may incur additional fees. The Company reserves the right to correct any miscalculated shipping charges.
Freight (LTL) Shipping
Freight shipments are dock-to-dock only. Drivers do not assist with unloading. Customer must have appropriate equipment (dock or forklift).
Freight shipments are final sale. No returns or refunds are accepted due to high freight costs.
7. Freight Quotes, Delivery Conditions & Accessorial Charges
All freight quotes are estimates based on standard commercial dock delivery.
All orders are assumed to be commercial dock-to-dock deliveries unless otherwise disclosed prior to shipment.
Additional charges may apply, including but not limited to:
- Lift gate service
- Residential delivery
- Limited access delivery
- Call-before-delivery
- Toll bridge or roadway access
- Island or ferry access
- Remote or rural delivery
- Inside delivery
- Redelivery attempts
- Storage or detention fees
- Delivery appointment fees
- Any carrier-imposed surcharge
Limited access locations include, but are not limited to: airports, construction sites, farms, hospitals, schools, government facilities, military bases, hotels, restaurants, residential locations, energy and utility facilities (including power plants, substations, solar farms, wind farms, oil and gas sites), nuclear facilities, and similar restricted locations.
Customer must disclose all delivery conditions including but not limited to: residential status, lack of dock, no forklift, gated access, high-rise delivery, limited access, island delivery, or special handling requirements.
Failure to disclose accurate delivery information will result in additional charges which are the sole responsibility of the customer.
8. Customer Responsibility for Information
The Company relies entirely on customer-provided information to determine shipping costs. Any inaccuracies may result in reclassification, additional fees, delays, or storage charges.
9. Order Processing
Orders are typically processed within 1–3 business days. Many orders begin processing immediately. Once processing has started, cancellation is not guaranteed.
Orders may already be boxed, shipped, or in transit before cancellation is confirmed. Cancellation confirmation may take up to 36 hours.
10. Shipping Timeframes
Shipping timeframes are estimates only and not guaranteed. Processing time is separate from transit time. The Company is not responsible for delays.
11. Shipping Insurance
All shipments are sent without insurance unless requested prior to processing.
Once shipped, all risk transfers to the carrier. Carrier liability is typically limited (often up to $100). Customers are strongly advised to purchase insurance.
12. Order Cancellation
Orders may be canceled prior to processing. Once processing has begun, cancellation may not be possible.
Customer is responsible for all costs associated with cancellation including but not limited to restocking, processing, packaging, carrier stoppage, and transaction fees.
13. Returns, Refused Shipments & Damages
All returns require prior authorization and a valid RMA number.
Damages must be reported within 12 hours of delivery. Refused shipments and return requests must be reported within 24 hours.
No exceptions will be made for failure to inspect and report damages, return requests, or refused shipments within these timeframes.
Customer must inspect all shipments upon delivery and note any damage with the carrier at time of delivery.
Failure to document damage with the carrier voids all claims.
Signature at delivery constitutes acceptance of goods in good condition unless otherwise noted.
If no damage is reported within 12 hours, the shipment is deemed accepted in good condition.
All return shipping costs, original shipping charges, and related fees are the sole responsibility of the customer.
14. Shipping Estimates Disclaimer
Shipping estimates are provided for convenience only and may not reflect actual charges.
Customer agrees to pay all actual freight costs, including any differences, surcharges, or reclassifications.
15. Will-Call Pickup
Customer assumes full responsibility for goods once signed for at pickup location.
16. Payment of Charges
Customer agrees to pay all charges including but not limited to:
- Freight differences
- Fuel surcharges
- Accessorial charges
- Storage fees
- Redelivery fees
- Classification changes
The Company reserves the right to charge the payment method on file or invoice the customer.
17. Risk of Loss & Claims
All risk transfers to the carrier upon shipment. Damage or loss claims must be filed with the carrier.
18. Chargebacks & Payment Disputes
Customer agrees not to initiate chargebacks without first contacting the Company to resolve disputes.
Improper chargebacks will be considered breach of agreement and subject to collections, fees, and legal action.
19. Collections, Legal Fees & Enforcement
Customer agrees to pay all costs associated with collection of unpaid balances including attorney fees, court costs, and collection agency fees.
20. Governing Law & Jurisdiction
These terms shall be governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in the appropriate courts located within Kentucky.
21. Personal Guarantee (B2B Accounts)
For business accounts, the individual placing the order personally guarantees payment of all obligations.
22. Reservation of Rights
The Company reserves all rights regarding any order including refusal, cancellation, or modification.
23. Acceptance of Terms
By placing an order, the customer acknowledges and agrees to all terms outlined herein.
24. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or loss of use. The Company’s total liability shall not exceed the total amount paid for the specific product(s) giving rise to the claim.
25. Indemnification
Customer agrees to indemnify, defend, and hold harmless National Supply Network, LLC from and against any and all claims, damages, liabilities, costs, and expenses (including attorney fees) arising out of or related to the customer’s misuse of products, failure to follow instructions, or breach of these terms.
26. Force Majeure
The Company shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, weather events, supply chain disruptions, carrier delays, labor disputes, government actions, or material shortages.
27. UCC & Acceptance of Goods
All sales are governed by applicable provisions of the Uniform Commercial Code (UCC). Customer is deemed to have accepted goods unless rejection is made in strict compliance with the inspection and reporting requirements outlined in these terms. Failure to comply constitutes full acceptance of the goods.
28. Title Transfer & Merchant of Record
Title to and ownership of all goods transfers to the customer at the point the shipment is tendered to the carrier. The Company is acting solely as the merchant of record for the transaction and is not the carrier. Upon transfer to the carrier, all risk of loss, damage, or delay passes to the customer.
Customer acknowledges that the Company does not control carrier operations and is not responsible for carrier performance, transit delays, or delivery outcomes once the shipment has been released.
Void where prohibited.